Casework & complaints
Establishing what happened from the record, applying written policy consistently, and explaining the outcome in plain terms to the person it affects.
Casework · complaints · AI evaluation
Alexander Staniforth
I work from the record: reading closely, applying rules consistently, and explaining the conclusion so someone else can check it.
Seeking casework, complaints and AI-evaluation roles. Based in Lincoln; open to remote and hybrid work.
Focus
Different subject matter, the same disciplined way of working.
Regulated consumer finance
Three years advising on consumer credit, insurance and protection products under FCA conduct standards, including complaints and post-sale disputes.
AI response evaluation
Comparing model responses against detailed rubrics, identifying unsupported claims, and writing concise rationales in native British English.
Selected evidence
- 3 years
- working with regulated financial products
- Top 1,000
- national Currys sales recognition
- 2 years
- completed undergraduate Computer Science study
Experience
Customer decisions, regulated products, complaints and reliable records.
Sales Associate · One Stop
Customer-facing convenience retail: serving customers, handling transactions and resolving queries to company service standards.
Sales Colleague · Currys
Advised customers on technology and associated consumer-credit, insurance and protection products under FCA conduct standards. Resolved complaints and post-sale disputes, explaining options and outcomes clearly. Completed required financial-services and regulated-products assessments.
Top Squad recognition, placing among the top 1,000 colleagues nationally for sales performance.
Space Utilisation Auditor · University of Lincoln
Surveyed and recorded building-usage data across university premises to a consistent standard, working independently across departments.
Sales Assistant · Home Bargains
Stock replenishment, customer service and loss prevention in a high-volume retail environment.
Education
A technical foundation for structured thinking and careful analysis.
Undergraduate study in Computer Science · University of Lincoln
Completed two years, covering data structures and algorithms, object-oriented programming, database design and software engineering.
Level 3 BTEC in Information Technology · Lincoln College
Five GCSEs, grades A–C · North Kesteven School
Including Maths and English.
Outside work
I read early Christian theology, philosophy, history and political thought. It is where the habit of close reading began, and it remains the most useful thing I do with an evening.
Evagrius Gregory of Nyssa Maximus the Confessor
Start a conversation
Looking for careful judgement and clear writing?
If you are hiring for casework, complaints, operations or AI evaluation, I would be glad to hear from you. A full CV is available by email.